Buying HVAC units on line!!

Had a gentleman walk in my shop the other day requesting a free estimate to install an Amana/Goodman 90,000 BTU 95% AFUE gas furnace.

I quickly told him 'no problem' as we have that exact unit in stock and could install it the next morning. He said 'that's great' but he had already purchased a furnace from a DIY site online so he only needs us to do the install. Unfortunately, I had to respectfully decline the job for several reasons:

  1. Atlas L.C., as well as most other authorized dealers, will not install equipment purchased elsewhere.
  2. He mentioned his house was only 900 sf., which is too small a space for the size furnace he purchased.
  3. The system would short cycle and surely die an early death and would not be covered under warranty.

Amana/Goodman is very sneaky in this way as they will allow their units to be sold on the web. However, the warranty is void on all online purchases. See http://www.amana-hac.com/Warranty/InternetPurchases/tabid/1530/Default.aspx

You will most likely NOT see this information listed on any of the internet sales sites for obvious reasons.